Netflix Error M7399-1260 on Chrome and the Widevine DRM Reset That Finally Restored Playback

It was a chill Friday night. I had popcorn, a warm blanket, and my couch all set for a Netflix binge. I clicked “Play” on my favorite show, and… nothing. Instead, a dreaded error message flashed across my screen — Netflix Error M7399-1260. Ugh. This particular error means Chrome and Netflix aren’t playing nice, specifically because of a little thing called Widevine.

TL;DR

If you’re getting Netflix Error M7399-1260 on Chrome, it’s usually due to a problem with Widevine DRM. This is a plugin that protects video from piracy, but sometimes it acts up. Don’t worry, the fix is usually simple! Resetting or updating Widevine can bring Netflix back to life.

So What Is Error M7399-1260?

Error M7399-1260 on Chrome usually shows up when something’s wrong with your browser’s ability to play protected content. The technical term is Digital Rights Management (DRM). Sounds complex? Don’t worry, we’ll keep it simple.

Netflix uses a system called Widevine. It’s a module in Chrome that makes sure you’re allowed to watch certain content (like the latest Netflix hits). But when Widevine gets outdated, corrupted, or disabled, it throws that nasty error.

Why Does It Happen?

There are a few reasons why M7399-1260 might pop up:

Your Widevine module is old or damaged.
Chrome needs an update.
Your browser settings are blocking protected content.
Your antivirus or firewall is interfering.
You’re running low on disk space.

It sounds like a lot, right? But don’t panic — most of the time, it’s fixable in minutes.

What Actually Fixed It for Me

I tried the usual tricks — restarting Chrome, clearing cookies, even sacrificing a cookie (the real kind) to the tech gods. Nothing worked. The show still wouldn’t play.

Then I discovered the magic fix: a Widevine DRM reset. Yup. That was it. One simple reset, and everything was back to normal.

Here’s exactly what I did.

Step-by-Step: How to Reset Widevine

Open Chrome and type chrome://components in the address bar. Hit Enter.
Scroll down until you see Widevine Content Decryption Module.
Click the “Check for update” button under it.
If there’s an update available, Chrome will grab it. If not, no worries.
Once updated, restart Chrome.

Try Netflix again. If it works — yay! You’re done. If not, we might need to dig a little deeper.

Bonus Moves That Helped Others

Sometimes the Widevine update isn’t enough. So here are a few more things you can try:

1. Enable Protected Content

Make sure Chrome is allowed to play protected things like movies and music. Go to:

chrome://settings/content/protectedContent

Ensure these settings are enabled:

Sites can play protected content
Sites can use identifiers to play protected content

2. Clear Your Cache

Sometimes cached junk interferes with playback. Clean it out:

Go to Chrome Settings
Click on Privacy and security
Choose Clear browsing data
Select Cached images and files
Hit Clear data

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3. Turn Off Antivirus (Temporarily)

Some antivirus tools don’t like Widevine. They block it without asking. Try turning off your antivirus for a minute and reload Netflix. Just remember to turn it back on once you’re done testing!

4. Update Chrome

Outdated browsers = outdated problems. Always keep Chrome fresh:

Click the three dots in the top-right corner
Go to Help > About Google Chrome
Chrome will check for updates and install them if needed

5. Free Up Some Space

This one’s weird, but it can help. You need a bit of free room on your drive to stream videos. Try deleting a few files. Even 500MB might make a difference!

Still Not Working?

Okay, so you tried everything and Netflix still thinks you’re up to DRM trouble? Time to bring out the big guns:

Reinstall Chrome

If all else fails, deleting and reinstalling Chrome can wipe out any weird bugs. Here’s how:

Uninstall Chrome from your system
Download the latest version from the official Google site
Install it fresh

After that, go straight to Netflix and see if your show plays. In most cases — yes, you’ll be watching again!

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A Quick Word on Widevine

You may now be wondering… what is Widevine really?

It’s a DRM system owned by Google. Think of it like a smart bouncer in front of a VIP lounge. It checks if you have the right to view a video. If anything seems suspicious — no ID, outdated pass, or glitched code — you’re not getting in.

Chrome, Netflix, Amazon Prime — they all need Widevine to show you their stuff.

When It Finally Worked

Let me tell you — after I updated Widevine and restarted Chrome, I held my breath. I clicked “Play” on Netflix. And boom — it worked!

The opening credits rolled, the popcorn tasted better, and the evening was saved.

Final Thoughts

Error M7399-1260 may sound like hardcore computer gibberish, but trust me — it’s usually something tiny. A plugin that needs a push. A browser that needs a hug (or an update).

Next time Netflix freezes and throws weird codes your way, don’t panic. Just remember the steps above, whip that Widevine into shape, and get back to the good stuff.

Quick Fix Recap:

Update Widevine via chrome://components
Enable protected content in Chrome settings
Clear cache and cookies
Temporarily disable antivirus
Free up some disk space
Update or reinstall Chrome if all else fails

Happy streaming!

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