Working in the arts and crafts industry can be an appealing career path for individuals with creative inclinations and attention to detail. One such role is that of a Framer at Michaels, a major retail chain specializing in arts, crafts, and custom framing. The framing department in many Michaels stores plays a critical part in providing customers with personalized decor options, and the employees working in these positions serve a valuable function within the company’s ecosystem.
TLDR (Too Long; Didn’t Read)
The Framer role at Michaels provides a hands-on, creative job opportunity centered around custom framing art, photographs, and memorabilia. Employees often mention a positive work environment and a sense of accomplishment in working directly with customers’ personal and meaningful items. However, some reviews also point to low hourly wages and a fast-paced workload, especially during holidays. Overall, it can be a rewarding role for individuals who enjoy art, design, and customer service.
Job Description: What Does a Framer Do at Michaels?
Framers at Michaels are more than just store employees – they are artisans, technicians, and customer service agents all in one. The core responsibility of a Framer is to work within the store’s custom framing department, guiding customers through the process of selecting the right materials and design combinations to suit their artwork or memorabilia.
Main responsibilities typically include:
- Assisting customers in choosing frame styles, mats, and glass options based on their pieces.
- Measuring, cutting, and assembling frames and mats using specialized tools.
- Operating framing equipment safely and with precision.
- Ensuring all framed pieces meet the company’s quality standards and customer expectations.
- Maintaining frame shop inventory, cleanliness, and organization.
- Upselling premium services such as UV glass or museum-quality framing.
- Collaborating with management and sales teams to meet monthly goals.
It’s a hands-on role that also demands sharp customer service skills, as Framers often work one-on-one with individuals to understand their vision and provide a beautifully finished product.
Required Skills and Qualifications
While Michaels provides training to all new hires in the custom framing department, certain skills and traits are valued in successful candidates. According to job postings and employee reviews, a Framer should have:
- Attention to detail: Accuracy in measurements and material selection is essential to delivering a high-quality product.
- Creativity: A good eye for color, proportion, and aesthetic design makes it easier to guide customers through artistic choices.
- Manual dexterity: Using tools like mat cutters, glass cutters, and mounting machines requires a steady hand and technical proficiency.
- Customer service orientation: Strong communication and interpersonal skills are key to making clients feel comfortable and confident in their purchases.
- Time management: Especially during the holiday season, Framers must juggle multiple projects while ensuring timely delivery.
A background in art, design, or retail can help, but Michaels often hires entry-level employees and develops their skills through on-the-job training and continued education within the company.
Work Environment and Culture
Based on hundreds of employee reviews, Michaels stores usually foster a collaborative and supportive work culture. Framers often work in a quieter, designated area of the store, which allows for more focus compared to the front sales floor. Teamwork with other crew members and managers is common, particularly during peak retail seasons. One reviewer noted, “It’s a creative space where you can really take pride in what you produce.”
However, during high-volume times, the framing department can experience an influx of orders, leading to increased stress and longer hours. The environment can shift from calm and methodical to fast-paced depending on the season.
Image not found in postmetaEmployee Reviews: Pros and Cons of Being a Framer
To provide a balanced view of what it’s like to work as a Framer at Michaels, it’s important to consider both the advantages and challenges employees report.
Pros
- Creative Fulfillment: Many employees say they enjoy working with art and helping customers preserve cherished memories.
- Employee Discounts: Michaels offers a store discount that is especially appreciated by those who enjoy arts and crafts themselves.
- Supportive Team Atmosphere: Several reviews mention great coworkers and managers who are friendly and motivating.
- On-the-Job Training: No previous framing experience is required, and new hires receive extensive training.
Cons
- Low Pay: One of the most common criticisms revolves around the hourly wage, which many feel doesn’t match the skill level the job requires.
- Physically Demanding: Standing for long hours and lifting glass or heavy frames can be tiring.
- Irrational Customer Demands: As is common in retail, some customers have unrealistic expectations or tight deadlines.
- Inconsistent Hours: Part-time Framers may struggle with scheduling, particularly if they rely heavily on the income.
Typical Schedule and Compensation
Michaels usually hires for either part-time or full-time Framer positions. Part-time schedules often include evening and weekend shifts. The average hourly wage for a Framer at Michaels is reported to be between $12 and $16 per hour, depending on experience and location.
Advancement opportunities do exist, with experienced Framers moving into Senior Framer or Custom Framing Manager roles. Full-time employees may also qualify for benefits, including health insurance, paid time off, and 401(k) plans.
Interview Process
Candidates looking to become Framers at Michaels should expect a fairly straightforward hiring process. Applicants typically apply online, followed by a phone or in-person interview. Interview questions often focus on the following:
- Previous retail, art, or customer service experience
- Interest in arts and crafts
- Availability and willingness to work weekends
- Comfort with using tools or learning artistic techniques
It’s favorable to express enthusiasm for creative work and a genuine interest in customer satisfaction. Demonstrating a willingness to learn and be team-oriented can stand out during the interview process.
Is It the Right Job for You?
Working as a Framer at Michaels could be a fulfilling entry point for those interested in combining creativity with customer service. It’s especially suited to:
- Art students or recent graduates looking for relevant experience
- People skilled at visual design
- Individuals who enjoy helping others bring their ideas to life
- Those comfortable working with their hands and operating equipment
However, if you are looking for a high-paying position with guaranteed stable hours, or if physically intensive jobs are not a good match, this role may not be ideal. Still, many former and current employees praise the unique satisfaction that comes from completing a custom piece and handing it over to a happy customer.
Conclusion
Framers at Michaels occupy a critical role in the store’s ability to provide a personalized, high-quality customer experience. While not without its challenges—such as physical demands and limited pay—the job offers a valuable mix of creativity, skill development, and daily variety. Whether you’re looking to start a career in the arts or simply want to spend your workdays immersed in a creative atmosphere, becoming a Framer at Michaels could be the right fit for you.
