If you’re a trader using TopStep to hone your skills, it’s incredibly frustrating when the platform isn’t functioning properly. Whether you’re in the middle of evaluating your trading abilities or already funded, downtime or technical errors can quickly derail your progress. In this article, we’ll explore the most common issues traders experience with TopStep and provide concrete solutions to help you get back on track fast.
TLDR:
If TopStep isn’t working, the problem could stem from server outages, internet connectivity issues, platform compatibility problems, or third-party integrations like data feeds. Always check TopStep’s system status, your internet connection, and platform updates as a first step. Clearing your cache and ensuring you’re using compatible software can also solve many common issues. If all else fails, TopStep’s support is generally responsive and may be able to restore normal operation.
Common Reasons Why TopStep Might Not Be Working
Before diving into the fixes, it’s important to pinpoint what might be going wrong. Here are the most frequent causes traders encounter:
- Server or platform outages
- Internet or Wi-Fi connectivity problems
- Issues with trading platforms like NinjaTrader or Rithmic
- Expired credentials or account status issues
- Browser or app compatibility glitches
Let’s break each of these down in more detail and discuss how to fix them.
1. Server or Platform-Wide Issues
If TopStep itself is experiencing downtime, it doesn’t matter how good your setup is—you won’t be able to trade. These scenarios are rare but can happen during high-volume trading hours or platform maintenance periods.
Fix: Always check TopStep’s official System Status Page first. If there’s an ongoing issue, the team usually posts real-time updates and ETA for restoration. Also, follow their Twitter or Discord community for live status reports.
2. Internet Connectivity Issues
Surprisingly, many issues blamed on TopStep are actually caused by unstable internet connections. High-frequency trading demands a smooth and stable connection to minimize slippage and order delays.
Fix:
- Run a speed test from sites like SpeedTest to ensure consistent upload/download rates.
- Use a wired Ethernet connection instead of Wi-Fi for more reliability.
- Restart your modem/router and flush your DNS cache regularly.
3. Rithmic or NinjaTrader Compatibility Errors
Many TopStep traders use platforms like Rithmic or NinjaTrader. If these platforms encounter issues, it can completely halt your ability to execute trades or monitor markets.
Fix:
- Make sure you’re using the latest version of your trading software.
- Re-enter your Rithmic or TopStep-provided credentials carefully.
- Contact Rithmic support separately if their system is the issue.
- Try launching the platform in administrator mode on Windows devices.
If you’re not sure whether the issue is on Rithmic’s end or TopStep’s, try logging into a demo environment using a different brokerage connection. If it works elsewhere, the issue likely lies within the TopStep integration.
4. Incorrect or Expired Credentials
This one trips a lot of traders up. TopStep accounts can expire or be paused, especially if you failed to meet evaluation rules or if your subscription lapsed without renewal.
Fix:
- Log into your TopStep dashboard and verify your account status.
- Check for any emails regarding suspension, rule violation, or renewal issues.
- If you’re using Rithmic, ensure the TopStep portal shows an active evaluation or funded account.
Sometimes a password reset or refreshing your credentials within your trading platform can solve access problems.
5. Software or Browser Problems
Compatibility between browsers, operating systems, and trading applications is not always seamless. Even the browser-based TopStep dashboards may not fully load depending on your setup.
Fix:
- Clear your cache and cookies for both TopStep and related platforms.
- Use browsers known for compatibility (Chrome, Edge, or Firefox are best).
- Disable browser extensions that may be interfering with load times or scripts.
- Reinstall your trading platform or switch to another version (e.g., 32-bit vs 64-bit NinjaTrader).
For mobile users, ensure your app is updated to the latest version available for iOS or Android. Uninstall and re-install the app if necessary.
6. Data Feed Delays or Freezes
Delayed or frozen data feeds are typically not a TopStep issue alone but tied to the third-party services they rely on. Yet, the result is the same—missed entries and exits, incorrect PnL reporting, and inefficient trading.
Fix:
- Log out and back in to reset the data connection.
- Verify your machine’s time and regional settings are correct (especially important for Rithmic).
- Switch to a backup data provider if available.
Best Practices to Avoid Future Issues
Prevention is always better than reaction. Here’s what you can do to minimize downtime with TopStep moving forward:
- Join the TopStep Discord or forum for live updates and community support.
- Schedule regular updates for your trading platform and operating system.
- Run simulations or “paper trades” before each session to check data and execution trails.
- Backup logins and authorize multiple devices where allowed, so you can switch quickly if something breaks on one machine.
Being proactive goes a long way during high-volume trade hours when technical glitches could cost you profits or even an evaluation pass.
When to Contact Support
If you’ve tried all of the above and TopStep is still not working, don’t hesitate to contact support. They are relatively responsive via email and also offer live chat during business hours.
Tips for getting quicker assistance:
- Include your username, account type (evaluation or funded), and trading platform.
- Attach screenshots of the issue (error codes, trading chart errors, etc.).
- Mention all steps you’ve taken so far to resolve the problem.
Contact them through the TopStep Help Center or email support directly.
Final Thoughts
TopStep is a powerful platform for traders, but like any tech-driven service, it’s not immune to performance hiccups or compatibility issues. The good news? Most problems have straightforward fixes, especially if you know where to look.
By staying informed, regularly updating your tools, and leveraging the community and support options available, you can minimize downtime and keep your trading journey on track. And don’t forget: sometimes the issue isn’t TopStep—it might be your internet, software, or even just outdated credentials. A systematic approach will help you isolate and solve the problem efficiently.
